Under the UK Consumer Contracts Regulations and Consumer Rights Act 2015, customers enjoy a 30-day no-quibble return window plus 12 months of hardware protection.
| Return Window | Eligibility | Resolution SLA | Return Depot |
|---|---|---|---|
| Days 1 – 30 | Unopened or inspected Grade-A condition with accessories | 100% refund to original payment method within 48 hours of receipt | Unit 14, Enterprise Park, Brunel Drive, Newark, NG24 2DZ |
| Months 2 – 12 | Hardware defect not caused by liquid ingress or impact | Free repair or like-for-like replacement within 2 working days |